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Sunlit luxury hotel suite maintained to premium hospitality standards
22+ yrs of hospitality care

Hospitality Cleaning, Staffing & Facilities Management

Premium hospitality services for immaculate spaces.

Founded in 2006, Katisa delivers the true meaning of clean through hotel housekeeping, cleaning and hygiene services, facilities management, staffing solutions and accredited training for hotels, luxury apartments, corporate offices, premium retail environments and private residences across South Africa.

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Trusted across hospitality, residential, retail & corporate property

The Performance Agency·Perch Short Stays·Steyn City Hotel & Spa·Blackbrick Hotels·Da Vinci Spa·The Leonardo Spa·Saxon Hotel, Villas and Spa·Newmark Hotels·

"Well done is better than well said."

— Benjamin Franklin

Who we are

A single, dependable service partner built around the true meaning of clean.

  • 01

    Established in 2006

    Founded by hospitality expert Phillip Snyman, Katisa has grown from a specialist service provider into a national South African hospitality partner.

  • 02

    300+ dedicated staff

    Our people are the foundation of our service. We employ, train and support teams who understand the business of cleaning and hospitality excellence.

  • 03

    National footprint

    With offices in Johannesburg, Cape Town and the Garden Route, Katisa serves hospitality, commercial, retail and residential clients across South Africa.

Smiling Katisa housekeeping professional cleaning a hotel room window

"The difference between ordinary and extraordinary is that little extra."

— Tricia Griffith

Our expertise

Comprehensive hospitality services from one experienced team.

Katisa supports clients with practical, sector-specific services that protect standards, hygiene, guest experience and day-to-day operations across hospitality, corporate, retail and residential environments.

Housekeeping department leadership

Executive housekeeping support, contracts management and team leadership for demanding hospitality environments.

Facilities management consulting

Operational guidance, staffing schedules and procedures tailored to your property and service culture.

Cleaning & hygiene services

Cleaning, washroom hygiene, installation, servicing and consumables for premium environments.

Pre/post construction cleaning

Detailed post-build and pre-occupation cleaning for new spaces, refurbishments and handovers.

Pre/post occupational cleaning

Reliable pre-occupation and post-occupation cleaning that prepares apartments, offices and residences for use.

Window, floorcare & upholstery

Specialist window cleaning, floorcare, carpet and upholstery cleaning for high-traffic properties.

Recruitment and staffing

Recruitment, selection, training, corporate staffing and domestic staffing solutions for service-led teams.

Training and development

CATHSSETA-approved soft skills and hard skills training designed to raise hospitality service standards.

Freshly prepared luxury apartment interior
Clean premium residential living space
Bright corporate office environment

What we do

Premium hospitality services tailored to every kind of space.

Comprehensive facilities management, cleaning, hygiene and staffing solutions that blend seamlessly into your business operations - more than cleanliness, a worry-free partnership.

Facilities Management Consulting — housekeeping, floorcare, carpets and upholstery

Hygiene Services — restroom solutions and consumables

Specialist Cleaning — pre/post occupational and pre/post construction cleaning

Recruitment, Selection & Training — corporate and domestic staffing solutions

01Hotel housekeeping service in a luxury guest room

Hotel housekeeping

Leadership and management of housekeeping departments, daily room servicing, turndown, linen handling, spa support and public-area care for luxury hotels and resorts.

Room servicingExecutive housekeepingSpa & public areas
02Clean luxury apartment prepared for short-stay guests

Luxury apartment & short-stay turnovers

Fast, photo-ready turnovers between guests, plus pre-occupation, post-occupation and detailed handover cleaning for apartments, sectional title properties and short-stay rentals.

TurnoversPre-occupationPost-occupation
03Modern corporate office supported by professional facilities services

Facilities management & corporate care

Scheduled commercial cleaning, hygiene services and facilities management consulting for offices, lobbies, premium retail spaces, washrooms and shared work environments.

Facilities consultingPremium retailWashrooms
04Elegant private residence receiving specialist cleaning services

Specialist cleaning & staffing

Professional support for pre/post construction cleaning, window cleaning, floorcare, carpets, upholstery, recruitment, selection, training and domestic staffing solutions.

FloorcareUpholsteryRecruitment
180+trained service staff
CATHSSETAaccredited training
24/7service availability
11+service categories

"The right people in the right positions make all the difference in hospitality excellence."

— Katisa Recruitment
Katisa Recruitment logo

Katisa Recruitment

Premium hospitality staffing solutions for employers and candidates.

Katisa Recruitment connects trained hospitality and service professionals with roles in luxury hotels, premium retail, corporate environments and private residences.

Your career partner in hospitality

We assess experience, service attitude, references and fit for the specific pace and expectations of each placement. Whether you are seeking your next career opportunity or hiring exceptional talent, Katisa Recruitment helps match the right people to the right positions.

Executive housekeepers Housekeeping supervisors Facilities managers Guest relations specialists Residential butlers Training coordinators
Katisa Recruitment career partner support

Fast placement

Efficient matching through a network of premium hospitality and service-led employers.

Career development

Access to Katisa training pathways and continued professional development opportunities.

Quality assurance

We work with vetted employers and candidates who share our commitment to excellence.

Personal support

Recruitment support shaped around goals, experience, environment and long-term fit.

Candidates

Looking for your next hospitality role?

Submit your details below and a Katisa recruiter will reach out by phone or WhatsApp when a matching opportunity comes up.

Free, always — we never charge candidates a fee.

Submit your profile

Takes about two minutes.

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You're in the pipeline.

Thank you — your profile has been sent to a Katisa recruiter. We'll reach out by phone or WhatsApp when a matching role comes up.

"Excellence is not a skill. It is an attitude."

— Ralph Marston

Industries we serve

Built for the sectors where cleanliness, hygiene and service are the brand.

01

Luxury hotels & resorts

Scalable housekeeping, hygiene and public-area teams that help maintain the highest standards expected by discerning guests.

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02

Luxury apartments & sectional title

Pre-occupation, post-occupation and turnaround cleaning for residential estates, apartments and short-stay rentals.

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03

Corporate, retail & commercial

Reliable facilities management, cleaning and hygiene support for corporate business, premium retail and commercial buildings, delivered around operating hours and brand standards.

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04

Private residences & retirement villages

Discreet home housekeeping, staffing and hygiene services delivered with consistency, care and respect.

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News & insights

The latest from Katisa and the hospitality industry.

Company updates, service insights and practical guidance for maintaining exceptional hospitality environments.

Company news

Katisa expands services across the Garden Route

Our premium hospitality services now extend across the Garden Route, supporting luxury hotels, boutique lodges and residential properties with the same high standards our clients know and trust.

Training

Katisa achieves CATHSSETA accreditation excellence

Our continued CATHSSETA accreditation reinforces Katisa's commitment to professional hospitality training, staff development and consistently excellent service delivery.

Industry insight

Best practices for luxury property maintenance

Preserving a premium property requires consistent routines, trained teams and close attention to fine furnishings, high-touch areas and outdoor spaces.

Our national footprint

South African hospitality expertise with local teams.

Katisa supports more than 200 clients through offices in Johannesburg, Cape Town and the Garden Route, serving luxury hotels, corporate and retail sites, affluent homes and boutique properties.

Johannesburg and Sandton skyline at golden hour

Johannesburg

Head office support for Gauteng hospitality, corporate cleaning, retail environments and facilities management clients.

Cape Town cityscape beneath Table Mountain

Cape Town

Premium hotel housekeeping, luxury hospitality cleaning and service teams for Western Cape properties, supported from The Pinnacle Building in central Cape Town.

Lush Garden Route coastline and turquoise ocean

Garden Route

Discreet residential, boutique property and luxury accommodation support, with regional sales assistance from our Cape Town office.

TeamWe are a people business and a team.
HeartWe operate with heart and integrity.
KnowledgeWe truly understand the business of cleaning.
Time mattersWe value time, efficiency and consistency.
ReflectionsHow we look and present ourselves matters.

"Quality means doing it right when no one is looking."

— Henry Ford

The Katisa standard

Consistency you can measure.

Our mission is to cultivate an exemplary service culture within the hospitality, cleaning and training sectors through documented checks, trained teams, hygiene protocols and personalised Standard Operating Procedures.

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Years of hospitality and facilities experience
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Staff members delivering service excellence
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Clients supported across multiple sectors
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Offices in Johannesburg, Cape Town and Garden Route
STEP 01

Walkthrough & scope

We assess your property, operational hours, hygiene requirements and service standards.

STEP 02

Staffing schedule

We build the correct team structure with executive housekeepers, contracts managers and supervisors.

STEP 03

SOP-led delivery

Every service follows personalised procedures, governed standards, training and quality checks.

STEP 04

Review & improve

We monitor performance, refine schedules and keep service delivery aligned to your business culture.

"Education is the most powerful weapon which you can use to change the world."

— Nelson Mandela
Katisa Training Academy logo

Training & development

CATHSSETA-accredited training for service delivery excellence.

Katisa develops hospitality teams with the soft skills and hard skills needed to perform daily tasks effectively, professionally and within governed standards.

Soft skills training

The how of client and guest engagement.

  • Professional communication and etiquette
  • Customer service excellence
  • Cultural sensitivity and awareness
  • Conflict resolution and problem-solving

Hard skills training

The how to perform daily tasks effectively and within governed standards.

  • Technical cleaning procedures and protocols
  • Equipment operation and maintenance
  • Health and safety compliance
  • Quality control and inspection standards

Industry credentials

Katisa supports service excellence through CATHSSETA-approved training and active participation in the Housekeepers Association of South Africa.

  • CATHSSETA Accreditation
  • Active HASA member
  • Continued development for service teams
Hospitality staff participating in professional training

"What you do speaks so loudly that I cannot hear what you say."

— Ralph Waldo Emerson

Clients

Client references across hospitality, corporate and private residences.

Katisa Hospitality Services has built long-standing relationships with clients who consistently highlight reliability, professionalism, attention to detail and high-quality housekeeping in demanding environments.

Private Residence — Bedfordview, Johannesburg

The Performance Agency

Katisa has provided cleaning services for a large private residence for more than 10 years. The team is praised as trustworthy, honest, reliable and respectful of privacy, with senior management actively involved in quality control.

The Katisa team are trustworthy, honest and reliable.

Boutique Hotel — Johannesburg

Hallmark House

Katisa has supported luxury hotel and corporate environments, including Hallmark House, Saxon Hotel Villas and Spa, and Herbert Smith Freehills, with professionalism, adaptability and hospitality-focused service.

The Katisa team's general level of hospitality far exceeds that of the other companies I have encountered.

Luxury Hotel — Johannesburg

Saxon Hotel, Villas and Spa

Katisa has provided outsourced housekeeping services to Saxon Hotel, Villas and Spa since October 2010, including housekeeping for rooms, spa areas and laundry services.

We find the services offered by Katisa to be efficient, of high standard and reliable.

Hospitality Group — South Africa

Newmark Hotels

Katisa has worked with Newmark Hotels for approximately 10 years, supporting hotel properties and projects across South Africa with punctual, thorough, organised and hands-on service.

I have never been anything less than completely satisfied by the work that Katisa has done.

"The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency."

— Bill Gates

Digiclean

Digital workplace performance for hospitality teams.

Digiclean helps managers, supervisors and staff improve employee performance, workplace efficiency, task reporting, room readiness and operational communication.

01

Access & rosters

Control access rights and manage master roster scheduling so each employee sees the right shifts, tasks and responsibilities.

02

Task performance

Detailed handovers, task-driven performance and clear inspection reports help supervisors measure work quality consistently.

03

Room readiness

Escalate room readiness to supervisors in real time, reducing repeat room checks and giving teams faster operational clarity.

04

Staff communication

Employee-centric instant notifications and chatrooms keep teams aligned during busy service periods.

05

QR time in motion

QR code room activity supports time-in-motion studies by estimating time spent in each room.

06

Issue escalation

Maintenance, laundry and lost property issues can be escalated with staff photos taken while in the room.

Hotel housekeeping supervisor using the Digiclean operations dashboard

The app also supports employee performance scores, reward visibility, digital reporting and lower paper use, helping teams connect daily performance with practical action.

Discuss the app →

"The best way to predict the future is to create it."

— Peter Drucker

Request a quote

Let's get your space Katisa-clean.

Tell us about your hotel, office, retail space, residence or facilities management requirement and we'll come back with a tailored cleaning, hygiene, staffing or training recommendation.

☎ 082 977 0999 ✉ finance@katisa.co.za
⏱ Responses Monday to Friday
Cape Town & Garden Route Tracy Holmes +27 82 859 5580 sales.operations@katisa.co.za The Pinnacle Building
8 Burg Street
Cape Town, 8001

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Hotel Luxury apartment Corporate office Private residence Facilities or training Digiclean app
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